Customer relationship and acquisition managers – now hiring

Now hiring

  • Customer relationship and acquisition managers

So, what will I be doing?

Based within the accountancy and services sector, a relationship manager’s role involves working with our clients to ensure a smooth communication in both directions. You will also be expected to identify new sales possibilities to “up-sell” new products to our existing clients.

You will be expected to source new clients, either by exploiting leads generated by our marketing campaigns or by self-sourcing.

Far from being a self-absorbed money-orientated career, your position involves managing clients and ensuring that their needs are being properly fulfilled for the long term. You are also in the position of encouraging new clients into the fold, analysing their needs and ensuring that the foundations of a long-term relationship is established from day one.

Cervantes Alarcón Consulting offers the following financial services which you will be expected to offer to your clients:

  • Tax based services of all nature
  • HR and payroll services for companies
  • Accountancy, both professional and individual
  • Residency services, NIE and relocation services
  • Vehicle import services
  • Insurance assessment and provision, both for companies and private individuals
  • Conveyancing and associated services, including the sourcing of mortgage or finance services
  • Generic independent legal services for expats in the region

Some small print

Your working hours will initially be decided largely by yourself.

You will be free to set your own working routine within the framework of objectives established by the Partners of the firm. You have the freedom to work hours that suit both yourself and your clients.

You will have access to professional software, IT support and telecommunications to ensure that you can always be in contact with your network of clients. But you will not be permitted to store client details outside of the IT framework established for you. Accountancy and financial services are expected to adhere to a very high standard of professional expertise, as well as comply with strict data protection standards. Sharing confidential details outside of the company framework is not only against company policy, it may well be illegal as from May 20, 2018, and you will be trained by the Partners as to your legal responsibilities in this field.

Salary and compensation

As you take your first steps towards building up your client base, you will be rewarded with a guaranteed compensation package equivalent to a half-salary.

You will be working as a freelancer (autonomo), but will initially have a free professional-level fiscal advice contract as part of our compensation package. You will also have a telephone and limited petrol compensation.

You will be backed up with investment in local advertising, generating leads to follow up, as well as being provided with welcome advertising to generate your own leads.

Your compensation will increase as your client base expands.

Pros and cons

The job involves meeting lots of interesting people, making friends and helping people save money by helping to analyse their needs so that trained professionals can give targeted advice on how to minimise their tax liabilities. As with every career, there are targets to meet and there will be pressure to perform. But you will be support by licensed and bonded professionals who will be there to support you at every moment. The job is designed for the long term.

Minimum requirements

No minimum requirements are needed as on-the-job training is provided. Basic computer skills and a driving licence is a must. English OR French as a main language is necessary. You are not required to know possess any technical or professional level of Spanish.

Is this the job for me?

To be successful in this job, you need to have:

  • Excellent communication and listening skills
  • The ability to explain complex information clearly and simply
  • Good sales and negotiation skills
  • An interest in financial products and markets
  • Plenty of drive, initiative and motivation
  • An honest and trustworthy manner
  • Attention to detail
  • The ability to analyse and research information

OK, how do I apply?

Send your CV in the first person to:

jobs@cervantesalarcon.com

Or you can pop an paper C.V. into our offices. Telephone applications are not accepted.

Data Protection Policy

All CV’s will be received by Cervantes Alarcón Consulting SL with CIF B-. Your details will be held on file either electronically or on paper, depending on how it was originally submitted.

If submitted by paper, your personal details will be destroyed once the position for which you applied has been filled. You will have to resubmit your details for each position you want to apply for.

If submitted electronically, your personal details will be held on file for one calendar year from the date of original submission. Your details will be re-examined for all available positions during this calendar year for suitability. At the end of the calendar year your personal details will be deleted from our live systems. Your personal details may remain on scheduled backups for a further unspecified period until the life-span of these backups has expired, at which point your details will be deleted along with the back-up file. Your details will not be accessible during this back-up period.

Details from your C.V. or job submission will not be used for any purpose other than that of matching you with job vacancies. You may be contacted at any point whilst details are held on file if a suitable job vacancy arises.

You have the right to access, modify or delete your personal details held on file at any point by emailing lopd@cervantesalarcon.com, or in writing to our registered offices. You will be required to prove your identity before action is taken.

Maria Luisa

María Luisa Cervantes is a chartered accountant who graduated from the University of Granada in 2002. Founder of Cervantes Alarcón Consulting, she is an experienced accountant and financial advisor who is a member of the Almería guild of economists. With more than 15 years of experience in business administration and international trade, she is also a subject matter expert in the UK - Spanish bilateral agreements which cover the rights of expats to live, work and retire in Spain.